“If nobody is criticizing you anyplace, one of two things is true: either you and your service activities are perfect or you are not getting anywhere at all.
“That’s something to remember when you say, ‘Why are they so upset?’ Oh man, if they don’t get upset, I’ve had it! Get the idea?”
– L. Ron Hubbard
From “Communication Processes”
A Lecture given on 5 July 1959